Trip planner
You can calculate your routes directly from the homepage
All you need to do is fill in all the fields and your route will be calculated. However, if you are unable to get your route, please contact us!
Enquiries and complaints
When purchasing your ticket, or later, you can ask if it is refundable.
If necessary and if you have not consumed it, it will be refunded to you in an agency of the network.
If you have changed your phone, you must log out of the application before logging in again on your new phone. You may have to exit the application completely and restart it, see, if this is not enough, disconnect and reconnect again while waiting about ten minutes.
When you switch phones, you need to log out of the app before logging in again on your new phone. You may need to completely quit the application and restart it, see if that’s not enough, disconnect and reconnect again waiting about ten minutes.
FAIRTIQ
If you don’t have the FAIRTIQ app yet, download it from the App Store or Google Play. The app works on a phone with a minimum Android 12.4 or iOS 7.0 system equipped with a SIM card.
To benefit from the post payment service, simply:
• Have a smartphone; make sure it has enough battery for the trip;
• Allow access of the application to geolocation;
• Open an account on the application and specify your payment method for the withdrawal at the end of the day;
• Travel on a service-enabled network.
You travel freely and pay at the end of your journey. No need to enter your starting point or destination, the Fairtiq app determines your trip by geotagging your location even if you make a match: one click at the start, the second at the end of your trip; it’s as simple as that!
Trips are counted and billed at the end of each day and are capped based on the day titles of each network. As you travel, the application adapts the amount of your invoices to make you benefit from the most interesting rate under the tariff agreements between networks.
Before the trip
The networks included in the scope of validity are:
The regular lines of the LiA network of Le Havre Seine Métropole: tram and bus.
The regular lines of the Twisto network of Caen La Mer: tram, bus, school lines of the complementary network, shuttle to the city center, Noctibus.
The two Nomad Car lines no. 111 (CAEN <> CABOURG <> DEAUVILLE <> HONFLEUR <> LE HAVRE) and no. 122 Express (CAEN <> HONFLEUR <> LE HAVRE)
The sections strictly included in Normandy regular connections Nomad Train, except on the ABANCOURT <> LE TREPORT axis.
The stations at the limits of the validity scope are: ALENCON, BUEIL, GOURNAY-FERRIERES, NONANCOURT, PONTORSON-MONT-SAINT-MICHEL, SERQUEUX, VERNON-GIVERNY.
The sections strictly included in Normandy regular connections by car SNCF TER.
Make sure to start your trip before boarding public transport! Once your journey has started, you can travel anywhere in the Area of validity of FAIRTIQ
A network connection is essential to check-in; go back to the surface if you are underground!
If you still cannot check in, you are outside the FAIRTIQ validity scope. Please consult our map to find the area of validity of the service.
During the trip
The condition to use the FAIRTIQ application is to have a smartphone in working order for the duration of the journey (internet connection available and access to the location as well as sufficient battery). In the event of a temporary interruption (crossing a white zone), FAIRTIQ will remain active. Do not interrupt your journey: the application is designed to reconstitute it, even if geolocation is temporarily unavailable. In case of error,contact us at this link
If you make a connection between two Atoumod lines in the covered territory, you do not need to stop the FAIRTIQ application: it will recognize that you have changed line and will calculate the optimal rate. For longer stopovers (more than 30 minutes), it is recommended to end the journey in the app temporarily. When you resume your trip, you just have to start the trip again in the app; this has no influence on the calculation of the price that will be charged and deducted.
If you leave the area of validity of FAIRTIQ during your journey, you no longer have a valid ticket and you risk a fine. To know more about the area of validity, refer to the area of validity-Normandy
Just click on “Display Ticket”. Your e-ticket will be displayed on the screen. Remember that the ticket is personal.Therefore, you might be asked to present an ID-Card.
After the trip
As soon as you have arrived at your destination and exited the vehicle, you are required to end the trip by sliding the “STOP” button from right to left.
Billing
The credit is added to your current bill; it will be used to offset past and future trips. If, at the end of the month, the total amount of the invoice is in your favor, the remaining amount will automatically be paid on your payment method.
If the price charged seems wrong, please report the trip in question directly on the application via the button «Report a problem with this trip», or contact the after-sales serviceat the following link. Describe the problem and where you started and finished your journey.
The titles configured in the FAIRTIQ application are:
For the Twisto network (Caen): 1-hour ticket, 24-hour ticket
For LiA (Le Havre) network: 1 hour title, day title
For Nomad Car: regular line unit ticket, express line unit ticket
For Nomad Train (and SNCF TER Cars): Tempo ticket, Tempo ticket young -26 years.
In addition, certain tariff rules and benefits have been set up in FAIRTIQ:
The integration of the CAEN <> BRETTEVILLE-NORREY rail segment into the Twisto tariff (the tariff applied is that of the Twisto titles).
The integration of the tariff for the LE HAVRE <> ROLLEVILLE (Lézard’Express) rail link, with a LiA tariff (the tariff applied is that of the LiA titles).
For a journey starting or ending in CAEN, if the user takes a Nomad coach, he benefits from a free 1 hour Twisto ticket (valid for journeys on the Twisto network within 60 minutes before or after the Nomad Car trip).
In the FAIRTIQ application, two prices appear for each trip:
-
-
- The standard price, that is to say the normal price of the journey undertaken,
- The price charged, that is, the price that you are actually charged.
-
Thanks to the price optimization function, FAIRTIQ automatically charges the best price, without you having to ask yourself what is the right ticket for your trips.
For your first trip of the day, FAIRTIQ sells you a standard ticket (for example LiA ticket 1 hour for a trip on the LiA network). If other trips are undertaken in the same day, FAIRTIQ will either sell you an additional ticket, or replace the ticket charged for the first trip with a new ticket that covers all trips (eg LiA day ticket). FAIRTIQ can convert single tickets to longer validity tickets.
Trips are not charged separately from each other to ensure the best rate. The application invoices trips at a later date, either when a certain amount is reached, otherwise at the end of the month.
With each trip made, once completed, the application presents a temporary price on the summary of the trip, then the trip appears on your current invoice. At this point, no amount has been debited from your payment method. The current invoice is debited later, when it reaches a certain amount, or at the latest at the end of the month. You can easily control your expenses at any time, either by consulting your emails or directly from the application.
Once you have exited the vehicle and ended your journey, the app will map the journey and determine the corresponding price. Beyond one hour on a network, you are charged a new title. For each network travelled, the price is capped at that of the day title. Once the price is calculated and displayed, you can start a new journey.
You will only be charged if the FAIRTIQ algorithm identifies that you have made a journey by means of transport. You can check in, walk and then check out: you will not be charged!
In the train
In Normandy, FAIRTIQ does not take into account the travel price for pets. Find the information to travel with your pet on the TER Normandie website
In Normandy, FAIRTIQ only allows travel in 2nd class. The offender would be in a situation of fraud and would be exposed to a fine.
FAIRTIQ allows you to travel in good standing without planning your ticket purchase in advance, and therefore does not offer the possibility of seat reservation. The application allows you to travel on board trains with reservation throughout the entire validity scope, without seat guarantee.
If it is possible to travel freely with one’s bicycle on the Krono, Citi and Proxi trains without reservation, the acceptance of the bicycle is subject to the assessment of the staff member according to the number of passengers and the rolling stock. Find all the information to travel with your bike on site TER Normandy.
Companion mode allows two people to travel with the same FAIRTIQ account and smartphone. Warning: both users must travel the same route! However, they may have a different profile (for example, an adult and a child). At the check, you will need to present both tickets and two proof of identity.
GDPR
In order to correctly detect your journey, the FAIRTIQ application requires that geolocation data be transmitted continuously, even when the application is closed.
However, this does not mean that this data will be used continuously! FAIRTIQ only has access to your location when you travel with the app.
It should be noted that FAIRTIQ uses only the data essential for the correct reconstruction of journeys and the detection of cases of fraud, in compliance with the GDPR. More information at this link
The app exclusively collects and processes data relating to the application and the purchase of electronic tickets and complies
the EU General Data Protection Regulation (GDPR).
The data transmitted by the telephone is used to determine and charge the trips made as well as to remind the user to complete his trip if necessary.
The data analyses carried out as part of the improvement of the app only use anonymized data.
More information on managing your personal data on Fairtiq.com
First and last name, date of birth in accordance with the applicable tariff conditions;
Mobile phone number;
Email address (required when required by applicable law and tariff regulations and if proof of purchase is requested, optional in all other cases);
Ticket parameters: class selected, applicable discounts;
Zone subscription(s) or possible right(s) to a registered discount (optional);
Your user ID;
Device IP address and unique identification number;
Information about abuse or other fraudulent behaviour;
Customer service interactions;
Ticket settings based on the selected fare, zone subscriptions and any discount rights registered;
Data relating to means of payment and means of payment;
Payment ID and token;
Location and activity data (based on motion sensors, if activated);
Registered electronic tickets (Products purchased, Amount billed, Date and time);
Bluetooth beacon signals;
Calculated routes (the recording of journey data starts with opening the app and ends no later than 5 minutes after completion of the checkout process. The end of the checkout process is reported in the app);
Device information: Device: make and model, OS, battery charge level.
The information collected is stored in a computerized file by FAIRTIQ. The legal bases for processing are:
The performance of a contract
FAIRTIQ’s legitimate interest:
For the continuous development of services and usage analysis to optimize user experience as well as spread application usage;
The provision of data to the academic world and the public interest (art. 6 par. 1 let. e RGPD);
Fraud detection and prevention;
Support for the customer’s use, information about services related to the application and improving the offer and enable the contract to be executed and/or are in FAIRTIQ’s legitimate interest.
Consent:
The sending of the newsletter and the processing of data is based on the consent of the customer.
The data collected will be communicated to FAIRTIQ service providers, payment intermediaries, Google Pay and Apple Pay services, partner companies and academic institutions in the form of pseudonymised data.
General customer information and companion details are kept for 2 years from the last trip or after joining a campaign (depending on the most recent event) to fight fraud, communicate with users and commercial purposes. Data can also be backed up in backup files and temporary databases (caches) after deletion. The permanent deletion takes place when the backup files are overwritten (usually after a few days).
Right to erasure and forgetting
Rectification and limitation
Access and transmission rights
Right of objection
Right to file a complaint
Right to withdraw consent
FAIRTIQ Austria GmbH,
Data protection, Straubingerstraße 12,
5020 Salzburg, Austria,
Or
app.privacy@fairtiq.com
All information on the processing of your data: https://fairtiq.com/en/confidentiality-policy
If you believe, after contacting us, that your rights «Informatique et Libertés» are not respected, you can address a complaint to the CNIL.
Other
Consult the FAIRTIQ FAQ by clickingon this link
Your account is linked to your phone number. If your number remains the same, you can log back into your existing account on your new phone.
Companion mode allows up to two people to travel with the same FAIRTIQ account and smartphone. You can purchase one additional ticket using the companion mode.
Check out the FAIRTIQ FAQs on Fairtiq.com
