Trip planner
You can calculate your routes directly from the homepage
All you need to do is fill in all the fields and your route will be calculated. However, if you are unable to get your route, please contact us!
Enquiries and complaints
When purchasing your ticket, or later, you can ask if it is refundable.
If necessary and if you have not consumed it, it will be refunded to you in an agency of the network.
If you have changed your phone, you must log out of the application before logging in again on your new phone. You may have to exit the application completely and restart it, see, if this is not enough, disconnect and reconnect again while waiting about ten minutes.
When you switch phones, you need to log out of the app before logging in again on your new phone. Vous devrez peut-être quitter complètement l’application et la redémarrer, voir, si cela ne suffit pas, déconnecter et reconnecter à nouveau en attendant environ dix minutes.
FAIRTIQ
If you don’t have the FAIRTIQ app yet, download it from theApp Store or Google Play. The app works on a phone with a minimum Android 12.4 or iOS 7.0 system equipped with a SIM card.
To benefit from the post payment service, simply:
• Have a smartphone; make sure it has enough battery for the trip;
• Allow access of the application to geolocation;
• Open an account on the application and specify your payment method for the withdrawal at the end of the day;
• Travel on a service-enabled network.
You travel freely and pay at the end of your journey. No need to enter your starting point or destination, the Fairtiq app determines your trip by geotagging your location even if you make a match: one click at the start, the second at the end of your trip; it’s as simple as that!
Trips are counted and billed at the end of each day and are capped based on the day titles of each network. As you travel, the application adapts the amount of your invoices to make you benefit from the most interesting rate under the tariff agreements between networks.
Before the trip
The networks included in the Area of validity are:
- The entire Le Havre LiA urban network including the LER line;
- The entire Twisto de Caen urban network;
- The two lines 122 and 111 of the Nomad Car network between Caen and Le Havre;
- The Nomad Train line between Caen and Breteville-Norrey stations.
Make sure to start your trip before boarding public transport! Once your journey has started, you can travel anywhere in the Area of validity of FAIRTIQ
During the trip
The condition to use the FAIRTIQ application is to have a smartphone in working order for the duration of the journey (internet connection available and access to the location as well as sufficient battery). In the event of a temporary interruption (crossing a white zone), FAIRTIQ will remain active. Do not interrupt your journey: the application is designed to reconstitute it, even if geolocation is temporarily unavailable. In case of error,contact us at this link
In order to correctly detect your journey, the FAIRTIQ application requires that geolocation data be transmitted continuously, even when the application is closed.
However, this does not mean that this data will be used continuously! FAIRTIQ only has access to your location when you travel with the app.
It should be noted that FAIRTIQ uses only the data essential for the correct reconstruction of journeys and the detection of cases of fraud, in compliance with the GDPR. More information at this link
If you make a connection between two Atoumod lines in the covered territory, you do not need to stop the FAIRTIQ application: it will recognize that you have changed line and will calculate the optimal rate. For longer stopovers (more than 30 minutes), it is recommended to end the journey in the app temporarily. When you resume your trip, you just have to start the trip again in the app; this has no influence on the calculation of the price that will be charged and deducted.
If you leave the area of validity of FAIRTIQ during your journey, you no longer have a valid ticket and you risk a fine. To know more about the area of validity, refecr to the area of validity-Normandy pilot site
Just click on “Display Ticket”. Your e-ticket will be displayed on the screen. Remember that the ticket is personal.Therefore, you might be asked to present an ID-Card.
After the trip
As soon as you have arrived at your destination and exited the vehicle, you are required to end the trip by sliding the “STOP” button from right to left.
Billing
The credit is added to your current bill; it will be used to offset past and future trips. If, at the end of the month, the total amount of the invoice is in your favor, the remaining amount will automatically be paid on your payment method.
If the price charged seems wrong, please report the trip in question directly on the application via the button «Report a problem with this trip», or contact the after-sales serviceat the following link. Describe the problem and where you started and finished your journey.
The titles included in the application are summarized below:
- For the LiA network: Funi Ticket, 1h Ticket and 24h Title,
- For the Twisto network: Title 1h, Title 24h,
- For Nomad Car 14: Ticket 1 trip.
Alternatively, you can:
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- travel on the LER rail line within the perimeter of the urban community of Le Havre, with the billing of a LiA ticket.
- travel on the Caen – Bretteville-Norrey rail line, with the billing of a Twisto ticket.
- travel free on the Twisto network for 1 hour before or after a trip on a Nomad Car 14 line included in the validity period (lines 111 and 122).
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In the FAIRTIQ application, two prices appear for each trip:
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- The standard price, that is to say the normal price of the journey undertaken,
- The price charged, that is, the price that you are actually charged.
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Thanks to the price optimization function, FAIRTIQ automatically charges the best price, without you having to ask yourself what is the right ticket for your trips.
For your first trip of the day, FAIRTIQ sells you a standard ticket (for example LiA ticket 1 hour for a trip on the LiA network). If other trips are undertaken in the same day, FAIRTIQ will either sell you an additional ticket, or replace the ticket charged for the first trip with a new ticket that covers all trips (eg LiA day ticket). FAIRTIQ can convert single tickets to longer validity tickets.
Trips are not charged separately from each other to ensure the best rate. The application invoices trips at a later date, either when a certain amount is reached, otherwise at the end of the month.
With each trip made, once completed, the application presents a temporary price on the summary of the trip, then the trip appears on your current invoice. At this point, no amount has been debited from your payment method. The current invoice is debited later, when it reaches a certain amount, or at the latest at the end of the month. You can easily control your expenses at any time, either by consulting your emails or directly from the application.
Once you have exited the vehicle and ended your journey, the app will map the journey and determine the corresponding price. Beyond one hour on a network, you are charged a new title. For each network travelled, the price is capped at that of the day title. Once the price is calculated and displayed, you can start a new journey.
Other
Consult the FAIRTIQ FAQ by clickingon this link
The app exclusively collects and processes data relating to the application and the purchase of electronic tickets and complies
the EU General Data Protection Regulation (GDPR).
The data transmitted by the telephone is used to determine and charge the trips made as well as to remind the user to complete his trip if necessary.
The data analyses carried out as part of the improvement of the app only use anonymized data.
More information on managing your personal data on Fairtiq.com
Your account is linked to your phone number. If your number remains the same, you can log back into your existing account on your new phone.
Companion mode allows up to two people to travel with the same FAIRTIQ account and smartphone. You can purchase one additional ticket using the companion mode.